Refund policy

We offer a 30-day return policy, allowing you 30 days after receiving your item to request a return.

ELIGIBILITY, ITEM CONDITION & MISSING ACCESSORIES

To qualify for a full refund, items must be:

• Returned in their original packaging with all included accessories, chargers, straps, and user manuals.

• Free from physical damage, excessive signs of wear, misuse, or alteration.

• Deductions & Rejection: Items showing excessive wear, physical damage, misuse, or missing original parts/accessories will be subject to a partial refund deduction or outright rejection of the return request.

RETURN SHIPPING & PROCESS

1. Contact customer support at vorvexofficial1@gmail.com to request a Return Merchandise Authorization (RMA).

2. Return Shipping Costs: The cost of return shipping is the sole responsibility of the customer and is non-refundable.

3. Returns sent without prior approval will not be accepted.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

For orders shipped into the European Union, customers have the legal right to cancel or return their order within 14 days of receipt for any reason, subject to returning the product undamaged in original packaging.

REFUND PROCESSING

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be credited back to your original payment method within 10 business days.

CONTACT US

For return requests or support, email us at vorvexofficial1@gmail.com.